عااجل - الإعلان الرسمى لوظائف البنك التجارى الدولى CIB

    فتح باب التقديم للوظائف الخاصة بالبنك التجارى الدولى CIB والتقديم من خلال الموقع الرسمى للبنك.



    الوظائف المطلوبة

    Telesales Agent - Outsource
    Area Consumer Banking
    Department Sales Channels
    Locations Mobtadyan
    Qualifications Qualifications & Experience
    • Bachelor degree of commerce, business administration or related fields
    • (2-0)years of retail sales experience
    Skills
    • Good command of English & Arabic languages
    • Basic computer skills
    • Energetic and enthusiastic
    • Basic selling, communication, and negotiation skills
    • Service Oriented
    Responsibilities Sales Activities
    1. Present financial products to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share
    2. Initiate efficiently and professionally new customer accounts to increase revenues.
    3. Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with work policies and procedures.
    4. Prepare sales reports to advise Telesales Supervisor stating sales progress in order to support further decision making.
    5. Attend regular meetings with Telesales Supervisor to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.

    Call Center Agent / Outsource
    Area COO
    Department Call Center
    Locations Smart Village, 6th of October       
    Qualifications Qualifications & Experience
    • Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
    • No minimum years of experience required.
    Skills
    • Excellent command of English language beside Arabic.
    • Fast typewriting in English language beside Arabic to join social media team.
    • Must be adept in use of basic software such as MS Office, Internet, e-mail and Access.
    • Reliable, energetic and cooperative.
    • Excellent communication skills.
    Responsibilities
    1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.
    2. Responsible for handling inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
    3. Responsible for posting contents on CIB official social media platforms in a specific timings & within the agreed quality levels.
    4. Apply appropriate actions to effectively control a telephone call/social media interaction that improve the call average handling time/ interactions average response time.
    5. Handle complaints with concerned branches until full settlement and report to be submitted to supervisor.
    6. Liaise with other departments to ensure proper closure of pending customers inquires/requests. Ensure high service quality during inbound/outbound calls/social media interactions, and handle customer’s complaints according to the call center approved standards.
    7. Achieve cross-selling set targets on monthly basis, and contribute in achievement of the call center target.
    8. Participate in responding to the audit report by providing the needed documentation.
    9. Assist in fulfilling the targeted profitability with regular assessment to improve any deficiency.
    10. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
    11. File carefully the department copies to maintain proper and efficient archiving

    To Apply Click Here

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