فتح باب التقديم للوظائف الخاصة بالبنك التجارى الدولى CIB والتقديم من خلال الموقع الرسمى للبنك.
الوظائف المطلوبة
Telesales Agent - Outsource
Area Consumer Banking
Department Sales Channels
Locations Mobtadyan
Qualifications Qualifications & Experience
- Bachelor degree of commerce, business administration or related fields
- (2-0)years of retail sales experience
Skills
- Good command of English & Arabic languages
- Basic computer skills
- Energetic and enthusiastic
- Basic selling, communication, and negotiation skills
- Service Oriented
Responsibilities Sales Activities
- Present financial products to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share
- Initiate efficiently and professionally new customer accounts to increase revenues.
- Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with work policies and procedures.
- Prepare sales reports to advise Telesales Supervisor stating sales progress in order to support further decision making.
- Attend regular meetings with Telesales Supervisor to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.
Call Center Agent / Outsource
Area COO
Department Call Center
Locations Smart Village, 6th of October
Qualifications Qualifications & Experience
- Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
- No minimum years of experience required.
Skills
- Excellent command of English language beside Arabic.
- Fast typewriting in English language beside Arabic to join social media team.
- Must be adept in use of basic software such as MS Office, Internet, e-mail and Access.
- Reliable, energetic and cooperative.
- Excellent communication skills.
Responsibilities
- Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.
- Responsible for handling inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
- Responsible for posting contents on CIB official social media platforms in a specific timings & within the agreed quality levels.
- Apply appropriate actions to effectively control a telephone call/social media interaction that improve the call average handling time/ interactions average response time.
- Handle complaints with concerned branches until full settlement and report to be submitted to supervisor.
- Liaise with other departments to ensure proper closure of pending customers inquires/requests. Ensure high service quality during inbound/outbound calls/social media interactions, and handle customer’s complaints according to the call center approved standards.
- Achieve cross-selling set targets on monthly basis, and contribute in achievement of the call center target.
- Participate in responding to the audit report by providing the needed documentation.
- Assist in fulfilling the targeted profitability with regular assessment to improve any deficiency.
- Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
- File carefully the department copies to maintain proper and efficient archiving
To Apply Click Here
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